Complaints & Feedback

The Gambia Police Force is committed to the highest standards of conduct and service. We take all complaints seriously and ensure they are investigated fairly, impartially, and promptly. Your feedback helps us improve.

How to Submit a Complaint

You may submit a complaint through any of the following channels:

• Online: Complete the form below
• In Person: Visit the HRPSU at GPF Headquarters, Dobson Street, Banjul
• By Post: Human Rights & Professional Standards Unit, GPF Headquarters, Banjul
• By Phone: +220 422 0015
• By Email: hrpsu@gpf.gm

What Happens After You Complain

• Your complaint is registered and assigned a unique reference number.
• You will receive acknowledgement within 5 working days.
• An investigating officer will be assigned to your case.
• You will be kept informed of progress at regular intervals.
• A formal response will be issued upon conclusion of the investigation.
• If dissatisfied with the outcome, you may appeal to the Inspector General of Police.

Complaint Form

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Your Full Name *

First

Last

Email Address *

Name / Badge Number of Officer (if known)

Station / Division of Officer (if known)

Details of Complaint *

Describe the incident in full, including what happened, where it occurred, and any witnesses present.

Nature of Complaint *Unprofessional ConductCorruption / BriberyExcessive ForceHuman Rights ViolationUnlawful Arrest / DetentionNeglect of DutyOther

Declaration *

• I declare that the information provided is true and accurate to the best of my knowledge.

Submit Complaint

General Feedback

We also welcome positive feedback and suggestions for improvement. If a GPF officer provided outstanding service, we would love to hear about it. Send commendations to: feedback@gpf.gm

Your Rights

Every person has the right to make a complaint about police conduct without fear of victimisation or retaliation. The HRPSU operates independently and all complaints are treated in strict confidence. Making a false complaint, however, is a criminal offence.